Facebook CEO Mark Zuckerberg addressed the whistleblower Francis Hougain’s revelations in a post on his official page. Zuckerberg on Monday described the six-hour global downturn as the ‘worst’ in years.
Zuckerberg initially said in a lengthy post he shared with Facebook staff that the company’s work and intentions were being misrepresented and that the story coming out in the media was being portrayed as ‘a false picture’. He also wrote that the US Congress should intervene and renew regulation on certain issues, such as child protection, and that it should not be left to private companies.
Commenting on the crash, the Facebook CEO said, “We have been discussing how to strengthen our systems against this type of failure in the last 24 hours. It is not a challenge for people to switch to other services during such a long breakdown,” or how much money do we lose, but contact people who trust our services What does it mean to buy, to run their businesses or to support their communities? “
The CEO of Facebook wrote that the company is “deeply concerned with issues such as safety, well-being and mental health.” He also said that some of Whistleblower’s claims were meaningless.
“If we were not interested in combating harmful content, why would we hire more dedicated people in our space than any other company? If we wanted to cover up our decisions, we would have established an industry-leading standard for transparency and reporting on what we do,” he wrote.
He also questioned the claim that social media and Facebook in particular contribute to increasing polarization in society. He said that while polarization has increased in the United States, in some countries it has flattened or decreased.
Zuckerberg also denied claims that the company “prioritizes profit over security and well-being.” He pointed out that Facebook’s decision to change meaningful social interactions in the newsfeed was questioned, which showed fewer viral videos and more content from friends and family.
He says Facebook did this knowing that users would spend less time on the app, but “research suggested it was the right thing to do for people’s well-being.”
The argument that we are deliberately pushing content that angers people for profit is very unreasonable. We make money from ads, and advertisers constantly say that they do not want their ads to be next to harmful or annoying content. I don’t know of any technology company that would start making products that would make people angry or depressed, ”he wrote.
Zuckerberg has taken issue with the company’s applications and policies as harmful to children.
“I pay particular attention to the questions raised about our work with children. I spend a lot of time reflecting on the experiences I want my children and others to be online, and it is very important to me that everything we build is safe and good for children,” he wrote.
The Facebook CEO praised their Messenger Kids app, calling it “better and safer than the alternatives”.
“We have also worked to bring this kind of age-appropriate experience with parental controls to Instagram. But considering all the questions about whether it’s really good for children, we have suspended the project, which will take more time to engage with experts and make sure anything we do is helpful,” he wrote.
Commenting on reports that Instagram is harmful to teenagers, especially young women, Apple wrote that their physical images have deteriorated after their experiences, adding that “every negative experience is important for the health or well-being of young people.” Application.
Finally, Zuckerberg talked about how Internet rules should be updated, and said that private companies cannot make all these decisions on their own. He said the right age for young people to use Internet services, how Internet services should verify the age of people, and how companies can balance privacy should be decided by the U.S. Congress when parents view teen activities on the platform.