Mark Zuckerberg, Facebook’s CEO, has apologized via his social media account after millions of users were blocked for more than 5 hours from accessing WhatsApp, Instagram and Facebook. While regretting the disruption, Zuckerberg announced on Facebook that social media sites are now working well.
Facebook, Instagram, WhatsApp and Messenger are now back online. Sorry for the inconvenience today – I know how much you rely on our services to stay in touch with the people you love, ”Zuckerberg said.
In a separate blog post, Facebook officially revealed that the root cause of this crash was a faulty configuration change. The company stressed that the crash affected many of the internal tools and systems that Facebook uses in its day-to-day operations, which complicates efforts to quickly diagnose and resolve the issue.
“Our engineering teams are aware that configuration changes in the backbone routers that coordinate network traffic between our data centers have caused these communication disruptions. As network traffic is disrupted, our data centers will suspend our services,” Facebook explains. “We have no evidence that user data was compromised as a result of this idle time.”
Earlier today, WhatsApp apologized on Twitter and confirmed that the service will gradually return online.
Sorry for not being able to use WhatsApp today. We slowly and carefully begin to re-work WhatsApp. Thank you so much for your patience. We will keep you updated as more information is shared with us, ”WhatsApp said on Twitter.