Pixel 6, 6 Pro users report spontaneous screen cracks; Google’s new update disables the call screen, catch me


Pixel 6 and Pixel 6 Pro users complain of random cracks appearing on their smartphones. Customers have taken to the company’s support forums and Reddit to accuse the front glass of their new Google Pixel smartphones of “cracking” cracks. Compared to the Vanilla Pixel 6 variant, a greater number of Google Pixel 6 Pro smartphone users seem to be affected. Google has not yet clarified whether this is a product defect. Separately, due to an error in the December update, the company has temporarily disabled two assistant-enabled features, Hold for Me and Call Screen, on the Pixel 6 smartphones.

Users of Google’s recently launched Pixel 6 and Pixel 6 Pro smartphones have complained about cracks appearing on their smartphone displays on Reddit and Google Support Forums. Readers may recall that these handsets are equipped with Corning Gorilla Glass Victus, which is marketed as the toughest security display available for smartphones. A small number of users have shared in the forum pictures of cracked shots on their smartphones.

pixel 6 phone cracks pixel 6 cracked

User Nikolai Pitchforth shared the image on the left, while user Ash10wolde shared the image on the right in the company’s support forum.
Image Help: Google Support Forum

According to one user, their smartphone was always in the Google case and “never dropped or sat down”, the company’s Guaranteed Helpline replied “screens do not explode”. Another user claims that they are using a spygen case and saw a hairline crack from top left to bottom right of the screen while charging their mobile in the car.

Most of the complaints from customers seem to come from the owners of the large Pixel 6 Pro smartphone with a curved display. The support thread in the company forum received 27 responses from customers, and Google has not yet responded to complaints at the time of publication.

Gadgets 360 has approached the company for feedback on this issue and will update the site as soon as the company responds.

In another Pixel 6 related development, Google is said to have discontinued both Call Screening and Hold For Me Google Assistant-enabled features on the Pixel 6 smartphones. A product support manager said in a support note that the company was disabling the feature in the Pixel 6 handsets running Android 12 December QPR release until it “fixes fundamental issues”.

The Call Screen feature allows Pixel owners in supported areas to screen calls from unknown numbers using Google Assistant, while the Hold For Me feature allows users to perform other tasks while holding their phone (during the call). Features are currently disabled on the Pixel 6 smartphones that have the December update installed (for example build number SQ1D.211205.016.A4) and should be restarted once the bugs are resolved.


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